Frequently Asked Questions
📦 Storage & Warehouse
Q: How much does pallet storage cost?
A: Storage starts from £2.20 per pallet per week, depending on volume and duration. You only pay for the space you use — no hidden fees.
Q: How secure is your facility?
A: Our 100,000 sq ft warehouse in Sheffield is fully equipped with heavy-duty racking, trained staff, and 24/7 security systems.
Q: Can I store oversized or non-standard goods?
A: Yes, we can accommodate oversized pallets and unusual stock. Get in touch to discuss your specific requirements.
🚚 Pick, Pack & Dispatch
Q: How much does pick and pack cost?
A: Picking starts from £0.40 per item, with additional fees for packing materials if required.
Q: Do you provide packaging materials?
A: Yes, we stock a variety of boxes and materials. Standard large boxes are charged at £0.95 each.
Q: Which couriers do you use?
A: We work with trusted couriers including DPD, Royal Mail, UPS, DHL, and more — ensuring reliable UK-wide and international shipping.
🔄 Returns & Reworking
Q: Do you handle returns?
A: Yes. We can receive, inspect, and process returned items. Fees start from £0.40 per item or £1.00 per carton.
Q: Can you rework or repackage products?
A: Absolutely. We offer reboxing, labelling, refurbishment and more — just let us know what you need.
💻 Integrations & Orders
Q: Do you integrate with Shopify, Amazon or WooCommerce?
A: Direct integrations are currently in development. In the meantime, we support order imports via spreadsheets or API.
Q: How do I send orders to you?
A: You can upload them manually via spreadsheet or connect via API. We’ll guide you through the process after registration.
📝 Getting Started
Q: Is there a setup fee?
A: No — there are no setup fees, and no long-term contracts. You can start when you're ready.
Q: How do I register?
A: Just click Register Now and complete the form. James, our Director, will review your info and get in touch to discuss your needs.
Q: Is there a minimum monthly volume?
A: We work with businesses of all sizes. Whether you're shipping 10 orders or 1,000, we’ll tailor a solution to fit.
